Terms and Conditions
Shipping & Delivery
Privacy & Security
Returns & Replacements
Payment, Pricing & Promotions
Updating Account Information
Shipping & Delivery
Standard UK Delivery (Signed Recorded Delivery/Courier) £3.95 3-5 days Express Delivery £7.95 2-3 days
Free UK Shipping on Orders over £50
European and Eire from £9 (International Signed For) up to 7 working days, depending on your location
USA £20 (international Signed For) 10-14 days
Australia £35 (International Signed For) 14-21 days
Rest of World/Canada (International Signed For) £30 10 -14 working days dependant on location
Shipping Charges for all international postage charges vary but are clear upon checkout. Credit card payments will automatically convert to GBP or Euro value on your statements. Payment is always required prior to dispatch of your order, with no exceptions. In most cases dispatch is by Royal Mail or other Courier. Standard orders are usually dispatched the following working day. We take no responsibility for items being returned if no-one is available to sign for the parcel. Parcels will usually require a signature on receipt to ensure safe delivery, we, therefore, recommend that you provide us with a delivery address where you will be available to sign for your parcel during business hours.
We aim to ship your order within 3 working days, as all items purchased are in stock. Orders are despatched Monday to Friday (business working days, not including Bank Holidays) unless otherwise specified. Please expect a delay where bank holidays fall within the working week. You can select UK Next Working Day Delivery if you are in a hurry for your order. Sunday no post. Next-Day delivery ordered on Friday will be sent Next Working Day on Monday unless special request and additional cost paid on invoice. Should your order subsequently require a refund unless the item/s is faulty we will deduct this additional cost from your refund amount.
Privacy & Security
Any and all of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. We will only contact you to provide details of your transactions with us and may occasionally contact you with information of special offers. If you have any questions, please feel free to call or email us.
This “Black Fairy Boutique” site is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. The “Black Fairy Boutique” site uses a security system that protects your information from unauthorized use.
However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.
You submit information using these methods voluntarily and agree to the use of the personal data you provide as described in this policy.
If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
Enabling a service to recognise your device so you don’t have to give the same information several times during one task
Recognizing that you may already have given a username and password so you don’t need to do it for every web page requested
Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
Analyzing anonymous data to help us understand how people interact with “Black Fairy Boutique” services so we can make them better
There are two types of cookie you may encounter when using www.blackfairyboutique.co.uk :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third-party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
We will endeavour to let you know before we store a cookie on your computer.
Provider: Google Analytics
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Full details on the cookies set by Google Analytics are published on the Google website. Google also publishes a browser add-on to allow you to choose that information about your website visit is not sent to Google Analytics.
More Info: http://www.google.com/intl/en_uk/policies/privacy/
We use a number of suppliers who may also set cookies on their websites’ on its behalf. “Black Fairy Boutique” does not control the dissemination of these cookies. You should check the third-party websites for more information about these.
“Black Fairy Boutique” will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.
We will also use your data to tell you about changes to the site, new information, or products and services offered by “Black Fairy Boutique” that we think you will find valuable. You can choose not to receive this information by sending an email to “Black Fairy Boutique” firstname.lastname@example.org with the subject ‘No “Black Fairy Boutique” information’.
“Black Fairy Boutique” does not share, sell, trade, or rent your personal data outside of the “Black Fairy Boutique” group.
Returns & Replacements & Cancellations
If an item is returned, even during a Free UK postage period, any refund is excluding our usual standard charge of £3.95 or any other shipping option chosen at the time of order.
The customer bears the cost of returning an item to us regardless of whether returning for exchange or refund for any reason.
Our returns policy is compliant with the European Consumer Directive:
If you decide to cancel your order please contact us using the form or email us at email@example.com, within 14 days. If goods have already been dispatched to you, which will be in most cases, you need to return the goods to us in accordance with our returns policy.
Return items to Black Fairy Boutique, Chaumiere, Clapham, Exeter, EX2 9UN UK
The customer has the right to cancel up to 14 days from the date of receipt. Refunds for monies paid are never processed until goods returned. Our returns policy is simple, if not entirely satisfied with your item(s), simply return the item in its original condition, unwashed and unworn, with the returns slip provided within 14 days of receiving the item, for an exchange or refund. Notify us by Contact Us within 14 days of receipt of your goods if you require a refund. Goods received returned after up to 28 days with no communication whatsoever may be returned to the customer and we reserve the right to refuse to refund. Return postage is paid for by the customer unless in the unlikely event the goods you are returning are defective. Black fairy Boutique will bear the cost of postage for exchange once per customer. Subsequent exchanges will be charged at our standard delivery charge.
Refunds are processed within 14 days of receipt of the returned purchase, this is a remote accounting function and will likely be 14 days. Refunds in the method the original payment was made. To return a purchase(s), if applicable, please include the packaging slip that you received with your parcel and indicate the reason for the return. Send the returned item(s) by registered mail to the address which appears at the top of the packaging slip. No responsibility will be taken for items lost in transit, we therefore strongly recommend you register and/or insure your parcel.
In the unlikely event that your item arrives in a faulty condition, please contact us immediately and return for a refund or exchange. All our items are checked prior to despatch and a fault deemed to be caused by the recipient will not qualify for refund or exchange and will consequently be returned back to the customer. Goods used incorrectly and damaged in doing so will also not qualify for a refund. Please note: Royal Mail hold parcels for just 7 days when sent using their Signed For service. The item is then returned to the sender. Failure to collect or respond by arranging re-delivery will result in your parcel being returned. In this instance, return postage will need to be paid again and refunds or exchange policy is null and void unless the parcel has been received in perfect condition. Please ensure someone can receive and sign for your parcel. Refer to www.royalmail.com for information about their delivery policies. These policies are those of Royal Mail and as such out of our control.
* to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
* that all orders are subject to availability of stock.
*to refuse an order we deem to be fraudulent in nature
* to take reasonable steps to verify that the order and credit details are bona fide *to refuse to enter into correspondence if of a threatening or unrelated nature.* to report any action we deem to be fraudulent, defamatory, against copyright and scamming
Payment, Pricing & Promotions
Black Fairy Boutique occasionally runs promotions and offers on various products. Offers can and will be withdrawn at any time and for any reason. Flash sales and money off discounts will be advertised on our home page or via our newsletter
You can view orders and track delivery in Your Account
Updating Account Information
Please ensure your personal details are kept up to date in your Account and Paypal in order to avoid delays in delivery of your orders